It's tough enough buying scented creations online but when you're not sure about other elements of the  products as well, it's even harder. This section of the website is designed to give you the answers to the most frequently asked questions and resolve any queries you may have about buying from Lubylu. If you have any other queries, please do get in touch.

What is soy wax?

Soy wax comes from the same soy plant that is used to make soy milk, tofu, it's fermented to make soy sauce and is used in many other foods.

The chemical processes involved in the transformation of a little green bean, similar in size and colour to a baby broad bean, into an ivory waxy solid is a little beyond me but I know it happens via a process of hydrogenation!

There has been a lot of controversy recently regarding thee effect that the intensive farming of soy has had an adverse effect on the environments in the same way that Palm products have. The soy wax  that is used by Lubylu comes from accredited sustainable sources so you don't need to worry about that.

What's the difference between soy wax and paraffin wax?

Soy wax is a natural plant based wax which makes it biodegradable, easier to clean up and especially easier to get out of textiles. It melts at a much lower temperature than paraffin wax allowing its cold scent throw to be greater.

Paraffin wax is a residual product of the oil refining industry and as such contains many of the chemicals that we associate with diesel and other oil based fuels. This is partly why many paraffin wax candles can create such a lot of black soot whereas soy wax candles burn much more cleanly.

What is a scented wax melt?

A scented wax melt is a cute little chunk of wax that is designed to go into the top of your oil burner instead of the oil and water. When the tea light is lit underneath, the wax will melt filling your home with the most incredible fragrance. As the wax melts that are made by Lubylu are made from soy wax which releases its scent at a lower temperature, you'll often find that even when the wax melts aren't warmed by the tea light they will be releasing a lovely subtle waft of scent.

How do I get the used wax out of my burner?

Once the tea light has gone out, you can either just pop another tea light underneath or if you want to change the fragrance you can allow the wax to solidify and then gently pop the solid wax out of the top of the burner using a pallet knife or blunt butter knife.

If there is still some fragrance left in your wax, pop it into a plastic bag and keep for another time, otherwise simply pop in the usual household waste. Never pour molten wax down the drain.

I've had candles before that have just burned down the middle, how can I stop this from happening?

When a candle burns down the middle it's called 'tunneling'. Some people like to say that the wax has a memory but it's more to do with basic physics than wax being able to remember where it last burned to!
If a candle is only lit for a short time and the melt pool does not reach the full edge of the container a rim of wax is left. It is harder for the wick to create enough heat to melt a higher rim of wax than it is for it to create enough heat to melt a flat surface. Each time a candle is lit it should be allowed to burn long enough to create a melt pool that fills the top of the container.
There a few exceptions to this and it's usually the case with multi wick candles. For Example with the Lubylu Legend 3 wick statement centrepiece, it might be that the first burn of the candle doesn't created a full melt pool over the complete top of the candle surface. This is OK on a candle of this size as the second time the candle is lit, the heat from all 3 flames will ensure that any remaining wax is melted.


How do I choose the scent that I'll like?

Fragrance choice is such a personal thing but we do all have a scent palette that we can refer to. If, for example, you like vanilla, you are likely to enjoy other sweet, foody fragrances such as Walnut Whip, Blackberry Jam and Tipsy Irish Cream. If Vanilla is a complete turn off for you then it is likely that you will love the more fresh and airy fragrances such as Fresh Linen, Spa Day or Earl Grey & Lavender.
This about what sorts of scents make you lift your head and take notice, which ones make you smile, which ones make you turn your nose up in disgust. It's likely that scents that are similar are the ones for you. Have a look at the Lubylu scent list with all the descriptions and see what takes your fancy.


How do I choose a scent for someone else?

It's very hard to choose a fragrance for someone else unless you know the exact scents that they like or have chosen in the past. I usually suggest to people that they stick to the more popular ones like Sherbet Lemon, Fresh Linen or Blackberry Jam.
The Lubylu Scent list with descriptions does a very good job of painting a scented picture of the fragrances but if you have any questions, just ask!


Why choose Lubylu? What makes Lubylu different to other candle brands?

There's no simple answer to that and I'll try not to waffle too much about it as it is a subject that I can talk about for hours, days even. I think the simplest answer is passion. I have a genuine passion for making beautifully scented things. I love the reactions that I get from customers when they experience each of the fragrances. Some of them they love, some of them they hate (I love seeing the reaction that children give when they don't like a fragrance, they have no tact filter!!).
How we do business at Lubylu is as important as the business we do. What I mean by that is that the ethics and integrity of our business is crucial and I want everyone to be absolutely ecstatic about their Lubylu purchases or gifts. I want people to be wowed by the products and how incredible they make their homes smell. I want people to genuinely smile when they open a gift of a Lubylu product. I want people to be happy to recommend Lubylu to their friends, family, anyone they meet on the street frankly!
It's also about the impact that we can have on the 'environment' and by that I mean the positive impact of providing employment opportunities for people who have outside priorities and who maybe can't work standard hours and also trying to have a little negative impact on the environment as possible. Our packaging is elegant and stylish but also recyclable. Fancy boxes cost the earth in more ways than one as whilst I do truly love the look of them, I can't feel good about my choices when I know the cost to the environment they have when they are completely unnecessary.


What are your delivery costs?

Delivery is just £4.30 for signed for second class delivery using Royal Mail. This is for orders up to 2kg in weight, over that I will quote a delivery cost for you. I only charge what I need to cover costs and am usually able to re-use packaging from my suppliers meaning that your order arrives in pristine condition but no fancy boxes are unnecessarily wasted in the process


In accordance with current legislation, you can return any stock items for any reason, within 14 days of receipt. If there has been any damage, please do take some photos and send them to me so the situation can be assessed. 
We do ask that you let me know first before you return items so we can discuss the best way to do this. Return postage is not covered unless there has been an error on our part.
If you've had a bespoke order made for you, this cannot be returned in the usual way and we will need to discuss the situation.